Shipping & Policies

Efficient, Economical, and Quality Shipping:

At Arrow&Branch, we prioritize efficient, cost-effective, and secure shipping for your convenience. Our shipping charges are based solely on actual costs, often lower than expected, while safeguarding your shipment through insurance coverage. Wines will be shipped through WineShipping, or a similar carrier. If you elect to use an alternate shipping company in Napa, you must make your request and instructions known by using the special instructions field while placing your order. The buyer is solely responsible for all additional costs and fees involved in using an alternate shipper.

Shipping Schedule and Temperature Considerations:

Orders will begin shipping promptly, weather permitting. Great care is taken in checking the forecast before releasing your wines and you will receive an email notification of shipment.

Returns:

Due to the nature of our online site, and the products listed, we at Arrow&Branch have a strict NO RETURN policy for any product. Additionally, no product shall be able to be returned for a like item, or a cash refund. Once your order has been packed and / or shipped, all returned or re-routed packages will incur additional shipping and handling charges at the actual cost imposed by carriers (“Additional Carrier Cost”). If returns or re-routed packages occur, you will see a charge to your credit card on file for any Additional Carrier Cost.

Age Verification and Responsibility:

Arrow&Branch Winery exclusively sells and ships to those aged 21 or older. Orders require birthdate confirmation, affirming recipient and buyer age. Upon delivery, ID proof of age is mandatory.

False representation is a crime, leading to prosecution with full cooperation.

For any queries, contact us. Your order confirmation email provides a cost breakdown.

Thank you for choosing Arrow&Branch for your wine experience.